Return and Refund Policy

At Jewelrybuydirect (JBD), we strive to provide you with high-quality jewelry that meets your expectations. However, if you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a smooth shopping experience.

1. Return Eligibility

Defective Products

• You have 14 days from receiving your order to return or exchange defective items.
• JBD covers all costs associated with returning defective products, including shipping and handling fees.

Non-Defective Products

• If a product is non-defective but does not meet your expectations, you may return it within 14 days of receiving your order.
• The customer is responsible for return shipping costs and any additional fees incurred.

2. Return Process

1. Submit a Return Request:
• Take clear photos of the product and describe the issue.
• Email your request to support@jewelrybuydirect.com with the subject line: "Return Request: Order # + Product Item # (if available)".
2. Processing Time:
• Our customer support team will assess your request and respond within 24-48 hours.
• If approved, we will provide you with the return address and further instructions.
3. Refund Process:
• Once we receive and inspect the return, we will process the refund to your original payment method.
• Refunds to the original payment method will be processed within 3-5 business days.

3. Important Notes

• The original shipping fee is non-refundable.
• We do not offer Freight To Collect (FTC) services. Customers must bear the return shipping cost for non-defective items.
• Unauthorized returns will not be accepted.

For further assistance, please contact our customer service team at support@jewelrybuydirect.com.

Thank you for shopping with JewelryBuyDirect, a wholesale jewelry solution for every retailer!